Players 1st is designed to ensure that our players get all the prize money they are entitled to.
1. Players 1st
For NSW Lotteries, players are our first priority.
We have launched Players 1st to help players know exactly what their rights are, and how they can manage their entries to ensure they receive all prize-money they are entitled to.
If you have any questions, or concerns, about the way your entry has been handled by NSW Lotteries, or one of our Agents, please contact us directly on 1300 PLAYER (1300 752 937) or by email.
You can also fill in an on-line feedback form by clicking here
2. Protecting prizes
The best way to protect your prize-money is to register all entries with your NSW Lotteries Players Club Card.
Through Players 1st, we are urging all our players to follow this simple, but important, step. For more information on Players Club, or to join online, click here.
3. Claiming prizes
It's simple to check your entries, and claim your prizes.
Just take your ticket to any NSW Lotteries Agency, or bring it directly to our Head Office at 2 Figtree Drive Homebush Bay NSW 2127
Download our PDF file called Players Guide to Claiming Prizes. This document tells you exactly what to expect when you claim a prize.
If you are in any doubt about the status of a ticket, you should keep it and bring it directly to NSW Lotteries.
4. Playing responsibly & Knowing the Odds
Through Players 1st we want to make it easy for players to make an informed choice about how they play our games.
Click here for the chances of winning a prize in each of our games.
If you or someone you know is concerned about the impact of gambling in their lives click here for information on the NSW Government G-line service.
5. Reliable agents
Our Agency network is made up of over 1,600 individual small retailers who are entrusted with the role of responsibly selling and promoting our products, paying prizes, and accepting claims on our behalf.
Our network successfully handles over 300 million transactions each year with skill, dedication and integrity.
We go to great lengths to select the right people for the job and provide systems, procedures and training to support NSW Lotteries Agents and their staff.
If, for any reason, you're not entirely satisfied with the way a lottery transaction has been handled please contact us by email or our Players 1st Hotline number 1300 PLAYER (1300 752 937).
You can also fill in an on-line feedback form by clicking here
6. Careful players
No matter how many measures are in place to protect against possible problems, individual players still have a vital role to play in protecting their own entries and collecting prizes.
Please treat your tickets like cash and do not discard them until you are absolutely sure of their status.
If you would prefer to check your ticket yourself please click here.
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